Terms and conditions

This page was last updated on 3 May 2017.

This page (taken with the documents and pages it refers to) tells you the terms of use which you agree to when you use the NHS Improvement website.

The website is managed by NHS Improvement, the operational name for the organisation which brings together the two distinct legal entities, Monitor and the NHS Trust Development Authority (referred to as ‘we’ from now on).

Using our website

This website is maintained for your personal use.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party.

We aim to update our site regularly, and may change the content at any time.

By using this site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

NHS Improvement processes information about you in accordance with our privacy and cookies policy.  By using our site, you consent to such processing and warrant that all data provided by you is accurate.  For further information see our Privacy and Cookies Policy.

Linking to and from our website

We welcome and encourage other websites to link to the information that is hosted on these pages, and you don’t have to ask permission to link to this website.  We reserve the right to change our website URLs at any time.

However, we don’t give you permission to suggest that your website is associated with, or endorsed by, NHS Improvement, Monitor or the NHS Trust Development Authority.

Some information in relation to the constituent bodies of NHS Improvement is available on other websites. Access to the content hosted on the legacy websites is subject to the terms and conditions applicable to those sites.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for their content or reliability or for any loss or damage that may arise from your use of them.  We do not necessarily endorse the views expressed within those other sites. We cannot guarantee that links to other sites will work or will always be available to you.

Passwords

On occasion you may be asked to choose, or be provided with a password or other log in details to access parts of our sites. As a minimum, passwords you set for NHS Improvement systems and tools must have a level of complexity which ensures they cannot be easily guessed by hackers or malicious software.  They should:

  • Be at least eight characters long.
  • Not contain your user name, real name, or organisation name.
  • Not contain a complete word.
  • Be significantly different from previous passwords.
  • Contains a mixture of characters including, upper case, lower case, numbers and symbols found on the keyboard (e.g. {, !, %, *, etc.)

Passwords must not under any circumstances be shared with anyone.

For increased security consider using a passphrase.

Social media and interactive services

We may from time to time provide third party or owned social media and interactive services on our site or linked to our site, currently this includes and is not limited to:

  • Youtube – for sharing video content
  • Twitter – for sharing news and participating in conversations with users
  • Blogs– to share the opinions of NHS Improvement’s staff and other key figures
  • Discussion Forums – for participation in conversations with users
  • LinkedIn
  • RSS feeds – for sharing news
  • Social bookmarking – to allow users to share our content more easily on popular social media platforms

We have no obligation to oversee, monitor or moderate any interactive services we provide from our site, and we are not liable for any loss or damage arising from the use of these interactive services by a user in contravention of these terms, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

If you use any of our interactive services, your use is subject to these terms and the Social media and comment moderation policy (coming soon).

If you use any third party embedded content please also check their posting rules and social media policy.

Uploading material to our site

Whenever you make use of a feature that allows you to upload material to our site, you must comply with the standards set out in our Social media and comment moderation policy (coming soon). You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will be considered non-confidential and non-proprietary, and we may use, copy, distribute and disclose to third parties any such material for any purpose. Furthermore we may disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or their right to privacy.

We are not responsible, or liable to any third party, for the content or accuracy of any materials posted by your or any other user of our site.

We may remove any material or posting you make on our site if, in our opinion, such material does not comply with the standards set out in our Social media and comment moderation policy (coming soon).

Using our content

Unless otherwise stated, information on the website is published under the Open Government Licence v3.0, and you can reproduce information from the site as long as you comply with the terms of that licence.

The material featured on this website is subject to copyright protection, some of it Crown copyright, unless otherwise indicated. Further information on Crown copyright can be found on the Crown copyright page of .GOV.UK.

In addition, we make much of our information available through feeds to third parties for use on websites or other applications. Please be aware, however, that these are not our products. These applications may use versions of our information and guidance that has been edited or cached. The most up-to-date version of our information will always be that available on our website. We don’t provide any guarantees, conditions or warranties as to the accuracy of any such third-party products and do not accept liability for loss or damage incurred by users of such third-party products under any circumstances.

If you wish to use logos, images or videos from our website please contact us for further guidance and authorisation.

Disclaimer

While we make every effort to keep our website up to date, we don’t provide any guarantees, conditions or warranties as to the accuracy of the information on the site.

We don’t accept liability for loss or damage incurred by users of the website, whether direct, indirect or consequential, whether caused by tort, breach of contract or otherwise, in connection with our site, its use, the inability to use, or results of the use of our site, any websites linked to it and any materials posted on it. This includes loss of:

  • income or revenue
  • business
  • profits or contracts
  • anticipated savings
  • data
  • goodwill
  • tangible property
  • wasted management or office time

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Requests to remove content

In special cases, you can ask for content to be removed from our website, eg if it breaches copyright laws, contains sensitive personal data or includes material that may be considered obscene or defamatory.

Contact us, giving the web address (URL) of the content you’d like removed and why. We’ll acknowledge your request and let you know what’s going to happen.

Unpublishing is at our discretion in discussion with the department or agency responsible for the content. This policy doesn’t affect your statutory rights to request information, including the Freedom of Information Act and the Data Protection Act.

Virus protection

We make every effort to check and test material at all stages of production. However, you must take your own precautions to ensure that the process that you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

We can’t accept any responsibility for any loss, disruption or damage to your data or your computer system that may occur whilst using material derived from this website.

Prohibited use

You may use our site only for lawful purposes.  You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack; or otherwise interfere, damage or disrupt any part of our site, any equipment or network on which our site are stored, any software used in the provision of our site, or any equipment or network or software owned or used by any third party.

By breaching this provision, you may be committing a criminal offence.  We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them

You must not use our site in any way that is unlawful, fraudulent, or harmful to users, or has any unlawful, fraudulent or harmful purpose of effect. You may not use our site to send, knowingly receive, upload, download use or re-use any material which does not comply with our Social media and moderation policy (coming soon), or to transmit, or produce the transmission of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General

We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

Revisions to these terms

We may at any time revise these terms and conditions without notice. Please check these terms and conditions regularly, as continued use of our website after a change has been made is your acceptance of the change. You can find the date of the most recent update at the top of this page.

Is there anything wrong with this page?

Help us improve this website

Do not include any personal, sensitive or confidential information.